Reclaim PCP Finance Agreement

1. Introduction

This agreement establishes a contractual relationship between Reclaim PCP Finance Ltd, Company Number 08414551, Registered Address: 5a Glenn Buildings South, 10a Moor Lane, Crosby, Liverpool, L23 2UN (hereafter referred to as “the Company”) and the individual(s) who sign this agreement (hereafter referred to as “the Client”) for the Company to advise, investigate, and represent the Client to lodge a complaint on the Client’s behalf against relevant third parties (hereafter referred to as “the provision of claims management services”).

2. Appointment of the Company

The Client appoints the Company as its exclusive agent to provide claims management services.

3. Superseding Agreements

Any subsequent agreements the Client enters into with a third party to pursue the claims intended to be pursued by the Company under this agreement without canceling or terminating this agreement shall be void, and this agreement shall supersede the subsequent one.

Regulatory Status

Reclaim PCP Finance Ltd is authorized and regulated by the Financial Conduct Authority (FRN: 831404) in respect of regulated claims management activity (FRN: 831404).

Contact Information

Reclaim PCP Finance Ltd can be contacted via the following website:
https://reclaimpcpfinance.co.uk/

Commencement

This agreement commences from the date printed in the acceptance section.

Duration

Except where the Company or the Client cancels or terminates this agreement, it shall persist until the settlement of the claim(s).

Where the claims are rejected by a respondent and/or a statutory ombudsman or compensation scheme, this agreement shall persist to enable the Company to rely on this agreement to contact the Client under the contract lawful basis of the General Data Protection Regulation (EU) 2016/679 where there are developments that allow the rejected complaints to be resubmitted with a prospect of successful settlement.

Services

The services that will be provided by the Company will be as follows:

Submitting an information request on behalf of the Client to the respondent(s) to establish that the Client and the respondent(s) had a relationship;
Obtaining relevant information from the respondent(s) to investigate the merits of the Client’s claim;
Obtaining relevant information from the Client to ascertain the basis of the claim and investigate its merits;
Advising the Client about whether their claim(s) have a prospect of success prior to presenting the claim to a respondent;
Submitting a claim to the respondent(s) on behalf of the Client;
Liaising with the respondent(s) after submission where necessary until settlement;
Advising the Client on steps required at different stages of the claims process, including escalation to a statutory ombudsman (if applicable);
Where required, procuring legal, specialist, or expert advice to assist in processing the claim.

Service Fees

The Company charges 42% including VAT for the provision of the claims management service under this agreement. The fee is based on the gross amount of compensation.

Client Obligations

The Client agrees:

To provide all necessary documentation required to pursue the claim(s);
To be truthful and honest in all dealings with the Company;
To cooperate fully with the Company;
To notify the Company of any alternative means of pursuing the claim(s);
To disclose any outstanding liabilities owed to a respondent;
To disclose any insolvency events (bankruptcy, IVA, debt relief order, etc.);
To provide all relevant information promptly;
To respond to requests from the Company without delay;
To forward correspondence received from respondents promptly;
To notify the Company of any compensation offers;
To accept reasonable offers as advised by the Company;
To notify the Company upon receipt of compensation;
To pay the Company’s fees in accordance with this agreement.

Firm Obligations

The Company will exercise due skill, care, and diligence in providing its services. However, it does not guarantee a successful claim outcome.

Third Party Payments

The Company will not pay any introducer fees at this time.

Complaints

The Client may refer to the Company’s complaints handling policy provided within the pre-contract claims pack if dissatisfied with the services. The complaints policy is also available online at:
https://reclaimpcpfinance.co.uk/

Review

This agreement and associated policies may be reviewed periodically in line with regulatory, legal, or operational changes.